Privacy Policy
Effective Date: March 28, 2026
1. INTRODUCTION
This Privacy Policy describes how NEO PUBLICUM LLC (“Company,” “we,” “us”) collects, uses, and protects your information when you use WritesPro.com (“Website”). By using our services, you consent to the practices described here.
2. COMPANY INFORMATION
NEO PUBLICUM LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: contact@writespro.com
Phone: +1(307)205-0143
3. INFORMATION WE COLLECT
Account Information: Name, email, phone number, academic level, country of residence.
Order Details: Assignment requirements, instructions, deadline, formatting style, subject area.
Payment Information: Processed securely through Stripe. We do not store your card details on our servers.
Communications: Messages between you and your writer, support interactions, revision requests.
Technical Data: IP address, browser type, pages visited, device information — collected automatically for security and service improvement.
4. HOW WE USE YOUR INFORMATION
- Match you with a qualified writer for your assignment
- Process your orders and facilitate communication with writers
- Process payments securely through Stripe
- Provide customer support and handle revision requests
- Improve our services based on usage patterns
- Send account notifications and service updates
- Comply with legal obligations
5. INFORMATION SHARING
We share limited information with:
- Your assigned writer (assignment details only)
- Payment processor (Stripe) for transaction processing
- Hosting and security providers for infrastructure
- Legal authorities when required by law
We NEVER:
- Sell your personal information to third parties
- Share your work with other clients
- Contact your educational institution
- Store completed papers in searchable databases
6. DATA SECURITY
We protect your information with:
- SSL encryption for all data transmission
- Encrypted storage systems
- Role-based access controls
- Confidentiality agreements for all team members
- Regular security assessments
In the event of a data breach, we will notify affected users within 72 hours.
7. YOUR RIGHTS
You may:
- Access, correct, or delete your personal information
- Download copies of your data
- Opt out of promotional communications
- Request account deletion
To exercise any of these rights, contact us at contact@writespro.com. We will respond within 30 days.
8. ACADEMIC CONFIDENTIALITY
We maintain strict confidentiality regarding:
- Your identity and institutional affiliation
- Course details and assignment specifications
- All communications with your writer
We do not contact your institution or share information with professors, administrators, or classmates.
9. COOKIES
We use cookies for site functionality and analytics. You can manage cookies through your browser settings.
10. DATA RETENTION
- Account data: While active + 3 years after closure
- Order records: 2 years
- Payment records: 7 years (legal requirement)
- Communications: 2 years
Data is securely deleted when retention periods expire.
11. AGE REQUIREMENT
Our services are for individuals aged 18 and older. We do not knowingly collect information from minors.
12. CALIFORNIA RESIDENTS (CCPA)
California residents may request access to, deletion of, or information about their personal data. We do not sell personal information. Contact us at contact@writespro.com to exercise your rights.
13. EUROPEAN RESIDENTS (GDPR)
EU residents have additional rights including data portability, right to object, and right to restrict processing. Contact us to exercise these rights.
14. CHANGES TO THIS POLICY
We may update this policy as needed. Significant changes will be communicated via email and website notice. Continued use after updates constitutes acceptance.
15. CONTACT US
For privacy questions or requests:
- Email: contact@writespro.com
- Phone: +1(307)205-0143
- Address: NEO PUBLICUM LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA
